We're Hiring
FCP is an online automotive parts retailer in Old Saybrook, Connecticut. FCP stands for Foreign Car Parts and we specialize in replacement parts and accessories for European and Asian import makes and models. FCP was recognized in both 2011 and 2012 by Inc. Magazine as one of the top 5,000 fastest growing private companies in the United States. We have emphasized our brand and customer service since inception, with strong mindshare in several key European vehicles (Volvo, BMW, and Audi/VW) and a catalog with over 20 more European and Asian makes.
We are devoted to developing and maintaining user friendly and accurate automotive catalogs with 10% of our staff devoted to this continued cause. FCP is both a customer and technology focused company - this unique blended culture has yielded outstanding results worthy of reward and recognition.
We are one of the fastest growing eCommerce companies in Connecticut. We like to work hard and play hard. We have an incredible enthusiasm for what we do and we are always looking for ways to grow, learn, and improve.
Immediate Positions Available - Customer Service, General and Senior Sales Associates
The Sales Associates at FCP manages specific sales channels, customer, or product segments, processes inbound calls, handles customer service related issues, develops relationships with customers, and helps build and support the automotive eCommerce catalog through research and recommendations.
Duties and Responsibilities
Manages specific sales channel or product segments
Monitor and process orders
Contact customers in response to inquiries or notify them of promotions or sales
Addresses all customer service issues including returns
General website administrative tasks such as updating product id's, weight tables, stock keeping unit (SKU) characteristics
Calculate and understand advanced financial metrics; gross profit margin, average order size, lines per order, returns as % of sales, marketing spend % of sales, returns % of sales, conversion rates
Researches product lines to be added to website offering and work with purchasing to get those lines established
Make determination on pricing consistent with FCP's overall pricing strategy
Add products to general product list to be posted on website by Junior and General Online support associate
Manage weekly forums posting
Monitor and answer all emails within 1 hour during work shift
Monitor and answer all emails outside of work hours within 6 hours
Ensures personal orders as well as all orders in their channel daily to ensure are in their correct status and paid on a daily basis
Provides customer feedback, parts feedback, and quality & service feedback to reporting repository and makes recommendations for improvements
Look up COGS before quoting a price to eliminate low and/or negative profit margin
Develops and maintains relationships with customers
Responsible for issuing Returned Merchandise Authorizations to customer, if needed
Establish Marketing Program or go to market strategy for sales channel/ segment (Direct Mail, Internet Marketing, Word of Mouth, etc)
Answer inbound telephone inquiries/requests from customers; contact customers in response to inquiries or to notify them of promotional sales.
Place orders as requested; input accurate customer/sales information.
Develop and maintain knowledge of FCP merchandise, pricing and policies in order to provide accurate information to customers
Recommend products to customers, based on individual customers needs and interests
Work closely with all departments (main office, warehouse) to ensure the proper disposition and timely shipment of all materials and goods; assist in warehouse operations when necessary (i.e.: cross checking)
Qualifications
Ability to control multiple priorities and projects in a fast paced environment; ability to multi-task and prioritize while speaking to customers.
Excellent verbal, organization, communication skills, and attention to detail.
Ability to work independently as well as part of a team.
Experience with Microsoft Office Suite (Excel, Word, Powerpoint), Social Media Platforms, Internet Browsing, Microsoft Operating Systems, and Email
Ability to work overtime including weekdays (evenings) and weekends
Required for 8 hour shifts within between the days and hours of 7-7 M-F or 8-7 Saturday and must be comfortable sitting during shift
High School Education or equivalent recommend, College education preferred
Minimum 2 years customer service, sales or marketing experience
Must be able to interact and communicate courteously and tactfully with all managers, co-workers, customers and/or vendors.
Applicants MUST include resume and cover letter to be considered.
Compensation
General Sales Associate start at $32,000 year base salary + commissions, health, 401k, PTO, Dental, and Stock Options
Senior Sales Associates start at $40,000 year base salary + commissions, health, 401k, PTO, Dental, and Stock Options
Please email scottd@fcpgroton.com with your cover letter and resume. We look forward to hearing from you.